Data Deletion
Learn about your rights to delete your personal data and how we handle data deletion requests.
Under various privacy laws including GDPR, CCPA, and other applicable regulations, you have the right to request deletion of your personal data. We are committed to honoring these rights while balancing legal and operational requirements.
What You Can Request to Delete
- Personal identification information (name, email, phone number)
- Account credentials and profile data
- Appointment history and preferences
- Communication records with our support team
- Usage analytics and behavioral data
Legal Requirements
Some data may be retained for legal, regulatory, or legitimate business purposes even after a deletion request.
Required Retention
- Financial transaction records (7 years)
- Medical appointment records (as required by healthcare regulations)
- Legal compliance documentation
- Security incident logs
Anonymized Data
- Aggregated usage statistics
- Research and analytics data
- System performance metrics
- Quality improvement data
Submit Request
Send a deletion request via email or through your account settings. Include your full name and email address associated with your account.
Identity Verification
We verify your identity to ensure the security of your data. This may require additional information or confirmation steps.
Review & Processing
We review your request, check for any legal retention requirements, and begin the deletion process for eligible data.
Confirmation
You receive confirmation once the deletion is complete, along with details about any data that was retained and why.
Processing Timeline
- • 1-3 business days: Initial review and verification
- • 7-14 business days: Data deletion from active systems
- • 30 days: Complete removal from backups and archives
Exceptions
- Active legal proceedings
- Ongoing medical treatments
- Fraud investigations
- Regulatory compliance requirements
Important: Once your data is deleted, it cannot be recovered. Please ensure you have saved any information you may need before submitting a deletion request.
Please note that data shared with healthcare providers, hospitals, or other third-party services may not be automatically deleted from their systems when you delete your account with us.
Separate Deletion Requests Required For:
- Hospital and clinic patient management systems
- Healthcare provider electronic health records (EHR)
- Insurance and billing systems
- Third-party payment processors
- Email and communication platforms used by providers
Recommendation: Contact healthcare providers directly to request deletion of your data from their systems if desired.
Submit a Data Deletion Request
privacy@tempus.healthcare
Subject: "Data Deletion Request"
Include in your request:
- Full name and email address
- Account details or appointment references
- Reason for deletion (optional)
- Preferred method of confirmation
Security Note: For your protection, we may ask for additional verification before processing deletion requests.